The ticket finally degraded into accusations about my making "assumptions" and flat out insinuating I was lying when I was doing neither. The Gamehouse support person, Nico, on the other hand was okay to start with the DxDiag, and then I received a recommendation to upgrade my video driver which I cannot do because I do not have an Internet connection. If I was able to get past Level One (with repeated game restarts to accomplish this), I was able to play ALL other game levels with absolutely no issues.
I received a very nice response from Youda with a couple of questions, and I shared the DxDiag they were looking for as well as the results of the tests I had run tests that proved that the freezing issue ONLY occurred in Level One. I reported this issue to Youda Games, the site from which I downloaded the game, and then remembering that Gamehouse's name is on the banner for the game, I contacted your support as well. I reported an issue on January 30th for a game I was trying to play: Delicious - Moms vs Dads, and the game was freezing on different days on Level One (the store).